Innovation Meets Execution

We start with the end in mind — what does the DOT need, what does the operator need, what does the motorist need — and then build the technology to deliver it.
The Menzel Team Engineering Approach

Eighteen-plus years of statewide Safety Service Patrol operations has given the Menzel Team a deep, practical understanding of what works in the field and what doesn't. That experience translates into unmatched value for DOT — technology that is purpose-built, field-proven, and operator-friendly from day one.

From custom mobile apps that ride along in every truck to dispatch hardware integrated with TMC systems, every tool we deploy is built in-house, refined through real-world use, and aligned to DOT performance goals.

Menzel custom iOS app screen showing live patrol activity for Safety Service Patrol operators

Custom Built

Custom Mobile Apps

In-house iOS and Android applications for STARS staff — designed around real patrol workflows, with offline support, fast incident logging, and direct dispatch communication.

Hardware Integration

Vehicle telemetry, GPS, lightbar control, and dispatch hardware integrated into a single, dependable platform — so every truck reports the same way and every event is captured automatically.

Real-Time Coordination

Rapid TMC-to-field communication — incidents flow from Traffic Management Centers to the closest patrol in seconds, with status updates flowing back continuously throughout the response.

Data Analytics

End-to-end data collection, processing, analysis, and reporting — turning every patrol shift into actionable insights for DOT performance reviews and program improvement.

Live operations map showing real-time positions of Safety Service Patrol vehicles across Wisconsin

Live Map

Real-Time Operations Visibility

Our live operations map gives DOT supervisors and TMC operators a single, real-time view of every patrol unit on the road — current location, current status, the incident they are working, and how long they have been on scene.

Tracking and monitoring is continuous: each vehicle reports position and telemetry to our platform, which surfaces the data through dashboards, alerts, and historical playback. That makes coverage gaps visible immediately and gives DOT a verifiable record of where resources were deployed and when.

The same data feeds the analytics layer — so the decisions we make tomorrow are informed by what actually happened today.

A Platform Built by Operators, for Operators

Every feature in the Menzel technology platform exists because someone in the field asked for it — and someone on our engineering team built it. That direct line between operations and engineering is what allows us to ship improvements quickly and align technology with the realities of statewide patrol work.

Mobile and Field

Native iOS and Android STARS apps for incident capture, photos, and motorist services
One-tap status updates — en route, on scene, clearing, available
Offline-capable workflows for areas with poor connectivity
Voice-friendly UX designed for safe in-cab operation

Vehicle and Hardware

Vehicle telemetry — GPS, ignition, speed, lightbar state
Tablet and ruggedized device integration
In-vehicle dispatch hardware for fast, reliable communication
Standardized installs across the entire patrol fleet

Dispatch and Coordination

TMC-to-field incident routing in seconds
Closest-unit dispatch logic with real-time availability
Two-way status flow between dispatch and patrol
Integration touchpoints with DOT and first-responder systems

Analytics and Reporting

Real-time operations dashboards for DOT and TMC supervisors
Response time, on-scene time, and services-rendered analytics
Coverage and performance heatmaps across WI, IA, and MN
Configurable reports aligned to DOT contract requirements

Because we build the platform ourselves, we can tailor reporting, integrations, and workflows to each DOT partner — and evolve the platform alongside the program as needs change.

Technology