Privacy Policy

Menzel Enterprises, Inc. ("we," "us," or "our") is committed to protecting the privacy of our customers, website visitors, and individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website menzelenterprises.com, use our services, or communicate with us, including via SMS/text messaging.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Employment Information: Resume details, employment history, and qualifications when you apply for a position.
• Communication Data: Messages you send to us, including via contact forms, email, phone calls, or SMS/text messaging.
• Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of visits.
• SMS/Text Messaging Data: Phone numbers, opt-in consent records, and message history related to our text messaging programs.

2. How We Collect Information

We collect information through:

• Contact forms and service request forms on our website.
• Phone calls, emails, and SMS/text message communications.
• Employment applications.
• Cookies and similar tracking technologies on our website.
• Third-party service providers that assist us in operating our business.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our towing, recovery, and incident management services.
• Respond to your inquiries, service requests, and communications.
• Send you SMS/text messages related to service updates, notifications, and information you have requested.
• Process employment applications.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights.

4. SMS/Text Messaging Privacy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, SMS aggregators, and carriers. These service providers are authorized to use your personal data only as necessary to provide these services to us.

5. Disclosure of Your Information

We may share your personal information in the following situations:

• Service Providers: With trusted third-party vendors and service providers who assist us in operating our business, such as payment processors, IT support, and communication platform providers. These parties are contractually obligated to protect your data.
• Legal Compliance: When required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for marketing or advertising purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in consent records are maintained in accordance with applicable regulations.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-Out of SMS: Opt out of text messaging at any time by replying STOP.

To exercise any of these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. For material changes, we may also notify you via email or a prominent notice on our website.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, your personal information, or our data practices, please contact us: