Trusted DOT Partner Since 2007

For nearly two decades, Menzel Enterprises has proudly served as a trusted partner to the Wisconsin Department of Transportation (WisDOT) and the Iowa Department of Transportation (IA-DOT), delivering safety service patrol and motorist assist operations across thousands of miles of interstate and state highways.

Our team manages WisDOT's State Farm Safety Service Patrol and IA-DOT's Highway Helpers programs — statewide initiatives that keep travelers moving, clear incidents quickly, and improve safety for first responders, motorists, and roadway workers.

Over 18+ years of continuous operations, we have refined the people, processes, and technology required to deliver mission-critical service at scale — 24 hours a day, 365 days a year — throughout Wisconsin and Iowa.

Statewide coverage in WI and IA
24/7/365 incident response
Empowered single point of contact
Proven WisDOT & IA-DOT performance

Menzel Enterprises Safety Service Patrol truck assisting a stranded motorist on a Wisconsin highway

Since 2007

Single Point of Contact

One empowered project manager available 24/7 — able to make decisions, mobilize resources, and respond to DOT requests without delay or escalation bottlenecks.

Mission-Critical Delivery

Safety-critical 24/7 operations engineered for resilience — trained operators, maintained fleets, and proven procedures that perform under any roadway condition.

Customer Satisfaction

A traveler-focused performance approach — measured by motorist outcomes, response times, and the courtesy and professionalism of every interaction on the roadway.

Continuous Improvement

An operations culture that adapts to new demands — integrating technology, refining processes, and expanding capabilities as DOT priorities evolve.

1. Single Point of Contact

The Menzel Team assigns a dedicated, empowered project manager as the single point of contact for every DOT engagement. This individual is reachable 24 hours a day, has full authority to commit resources, and takes ownership for the operational, contractual, and reporting performance of the program.

That structure eliminates the friction common in large public-sector contracts — DOT staff get answers in minutes, not days, and a real person who knows the program from end to end. It is one reason WisDOT and IA-DOT have continued to renew our partnership year after year.

2. Mission-Critical Delivery

Statewide motorist assist and incident management is mission-critical work. Our delivery model is engineered around that reality — with redundant dispatch, certified operators, formal post-incident reviews, and equipment maintenance regimes that keep the fleet ready to respond in any weather, at any hour, on any day of the year.

Every member of the Menzel Team understands that lives and roadway clearance times depend on what we do in the next ten minutes — and we operate accordingly.

3. Customer Satisfaction

For our DOT partners, the customer is the traveling public. We track and report on motorist-facing performance — arrival time, total time on scene, courtesy of operators, services rendered, and follow-up surveys — and use that data to improve continuously.

The result is an operation that consistently delivers what travelers actually want: a friendly, competent professional arriving quickly, fixing the immediate problem, and getting them safely back on their way.

4. Continuous Improvement

Operating environments change. New traffic patterns emerge, technology evolves, DOT priorities shift, and the public's expectations rise. The Menzel Team is built to adapt — integrating new tools, retraining staff, expanding service territories, and partnering with DOT on pilots and innovations.

That mindset, combined with 18+ years of accumulated experience, is what allows us to keep raising the bar for what a Safety Service Patrol program can deliver.

DOT Services