Since 2014, Todd has also served as the Contract Manager for Iowa DOT Highway Helpers motorist assist program. Services for this contract are provided in the metropolitan areas of Des Moines, Cedar Rapids Iowa City, and Council Bluffs. Services provided include moving disabled vehicles, crash assistance, minor auto assistance/ repairs, vehicle assessment, motorist transport and providing cell phone assistance and water to motorists. Menzel Enterprises currently provides over 17,000 motorist assists annually with a driver satisfaction rating in excess of 99% and do so with safety as the top priority for all Motorists.
Mr. Todd Menzel, Chief Operations Officer of Menzel Enterprises, Inc. Has over 11 years of experience managing contracts with both WisDOT and Iowa DOT for their motorist assist programs. Serving as Contract Manager for WisDOT State Farm Safety Patrol since 2008, Todd takes a “hands-on,” proactive approach to management and has a working knowledge of the day to day issues with performing motorist assist services for WisDOT. He has been involved in the day to day operations to assure project compliance. The primary goal of the service is a quick clearance of traffic incidents thereby improving safety and minimizing traffic delays and congestion. Additionally, the State Farm Safety Patrol provides visual detection and verification of traffic incidents or other potential problem areas through ongoing communication with the Traffic Operations Center. The multi-vehicle / location State Farm Safety Patrol program provides a service that is consistently rated by Wisconsin travelers as exemplary.